Loyalty Smart Card Support

Top Support issues 1. Loyalty Card is installed on a Windows 98 machine, the o/s is forgetting the card reader is connected to the machine and the card app will not run. 2. When the Loyalty Card App is run a dialog box appears prompting that there´s an update available. What is this update and how do I install it? 3. The card reader is connected to my machine, but the log in screen does not display, it displays an error. 4. I want to move the Loyalty Card Application from one machine to another, is this possible? ISSUE 1 Problem: Loyalty Card is installed on a Windows 98 machine, the o/s is forgetting the card reader is connected to the machine and the card app will not run. The machine has been rebooted but this has made no difference. Solution: To resolve this issue the smartcard service must be restarted on the host machine. To restart the smartcard service, click on the Scardsvr icon located in the c:\windows\system folder. If the Card reader is removed from its USB port for any reason, the connection between the reader and the machine will fail. To reconnect the card reader, the machine will need to re-started. On restart, the system will display the following:- Click OK to close the window and run the Scardsvr.exe via the icon in the local windows\system folder. Windows will display an error stating that the service is already running. Click ok on this. The CardReader App will now run properly. To avoid repeating this exercise, it is advisable to avoid disconnecting the loyalty card reader. If disconnection is unavoidable, set a short cut to the SCardsvr on the desktop to allow a quick restart of the smart card service. Back to Top ISSUE 2 Problem: When the Loyalty Card App is run a dialog box appears prompting that there´s an update available. What is this update and how do I install it? Solution: There is an update available for the Loyalty Card application. As soon as the app is run, it connects to the server and checks for updates. If one is available, the app will prompt the user to install the update. The update files vary in size but are generally around 2 meg, as such it´s advisable to keep your loyalty card application up to date as much as possible to avoid customers waiting whilst the application downloads and installs updates prior to use. Back to Top ISSUE 3 Problem: The card reader is connected to my machine, but the log in screen does not display, it gives the error shown below. Solution: In this case the Loyalty card app has attempted to connect to the Loyalty Card server but has failed. This may be down to changes within your local network or a change in the Loyalty Card configuration settings. From a network perspective the card app connects over port 80 (HTTP), so this will need to opened to allow access to both http://loyaltycard.loyaltylogistix.com and/or IP address 62.6.154.148. If this has been done, but there is a proxy server installed get in touch with your local network admin and ask them to call Loyalty Logistix support on 01248 672 954 to resolve the issue. Back to Top ISSUE 4 Problem: I want to move the Loyalty Card Application from one machine to another, is this possible? Solution: Yes, the Loyalty Card Application can be moved between machines easily. To do this, Remove the Loyalty Card App from machine A (via the add/remove programs icon in the Windows control panel). Download the latest install set from http://loyaltycard.loyaltylogistix.com/webservice/update. Ensuring you have administrator rights for the machine in question, run the install set on the new machine, following the onscreen prompts. After install, login to the app as previously. New usernames are not required as the existing users are stored on the Loyalty Card server rather than the local machine and are valid for the new install. Back to Top Other Support Areas Contact Product Support. If your question is of a technical nature, please use this form. Report an Issue Please use this form to report suspected issues in Loyalty Logistix products.