 |
Home  Solutions & Services Training Training Academy
Training / Training Academy
|
TRAINING MODEL
Our model is NOT to conduct a long one-off training course, where participants are away from the business for long periods of time; they get bored, remember little and implement nothing.
We believe in a relationship with our customers, over the medium to long term that delivers a number of short training projects that means delegates do not get bored, because of our style they remember much more, and we drive them to implement the changes and measure the results.
Train the Trainer
We recognize there are a number of barriers to a non local training delivery, not least of which is language. This is why we have set up the Loyalty Logistix Academy, it allows you access to the thinking materials from all our courses on a train the trainer basis, for you to deliver in your countries.
Our role is to get results, not to simply deliver training courses and so the academy allows us to help you get the results you need.
Courses or Modules
Sales Managers Basic and Advanced - Give your managers the skills to do their jobs; don´t promote the best salesman into the worst manager!
Used Cars
Setting up and sustaining a profitable and volume used car program.
Used Car Weekend
Setting up and running a used car event for volume and profit.
Communication Skills
Understanding how to communicate effectively, the absolute fundamental communications skills required to professionally communicate with our customers, listening, questioning, summarizing, funnelling, mimicking and closing.
Sales Process Basic and Advanced
Make sure your salespeople have the right questions and phrases for all elements of the sales process including handling objections and negotiating.
Closing Skills
Asking for the order.
Prospecting
Maximizing the opportunity prospecting your own database.
Telephone Skills
How good are your sales team on the phone? Clear techniques to sell appointments.
The Presentation and Demonstration
Better presentations and more demonstrations SELL more cars, it´s that simple.
Selling Finance Effectively
How finance is so important, how to sell finance effectively and how to use finance to sell again and again to the same customer.
Selling Cars from Internet Traffic
A detailed process for turning on line leads into REAL showroom sales.
Dealer Standards and Measurement
Identifies the core characteristics and customer processes in the dealership and then helps the delivery of these processes to the network as core dealer standards. Examples of these vary from the measurement of facilities to processes like sales "meet and greet" and in aftersales "vehicle handovers". The process can then build to become the dealer standards handbook for existing and new dealers.
Service Managers Basic and Advanced
Give your managers the skills to do their jobs; managing people, workshop efficiency and productivity, setting up procedures and standards.
Service Advisors
Meet and greet, obtaining relevant information, diagnosis questions, identify opportunities, up selling, communication, work in progress, hand back and follow up.
Profit Improvement New Car Sales
Analyse current performance and focus on improving identified key areas highly effective as we are not changing everything but simply changing a small number of areas that will make the difference.
Profit Improvement Used Car Sales
Analyse current performance and focus on improving identified key areas highly effective as again we are not changing everything but simply changing a small number of areas that will make the difference.
Profit Improvement Aftersales
Analyse current performance and focus on improving identified key areas highly effective as we are not changing everything but simply changing a small number of areas that will make the difference.
CRM - Planning, Basic, Advanced
Design, implement and sustain a clear customer relationship management program for your company.
Leadership
You can manage things but you must LEAD people winning the hearts and minds and maintaining a constancy of purpose.
Change Management
How to plan for, implement and measure change within an automotive retailing business.
|
|
|
|
|
 |
|
|
|
Loyalty Logistix Ltd
Unit 115, Technium CAST
Ffordd Penlan, Parc Menai
Bangor, Gwynedd
North Wales, LL57 4HJ
Tel: +44 (0) 1248 675260
|
|
|
 |
enquiries@loyaltylogistix.com
|
|
|
|
|
 |
 |
| | | |
2007 Loyalty Logistix Ltd. All rights reserved Company Registration No. 4991455 Registered in England & Wales VAT Reg No. 840 4605 48
Registered Office: c/o Fraser Wood, Victoria House
Plas Llwyd Terrace, Bangor, Gwynedd, LL57 1UB.
|
|
|
